Reference

What You Agree to When You Use bq99

These terms set out the rules that govern your account on bq99 — from how deposits through bKash, Nagad and Rocket are handled, to how disputes are resolved and when accounts can be suspended.

bKash, Nagad, Rocket coveredAccount eligibility rulesDispute and closure processBangladesh-region access subject to local lawApplies to all account types

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TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you believe an action taken on your account does not match what is written here, contact our support team directly. We handle terms-related queries through live chat, email and our account messaging system — all responses are logged so you have a written record of what was agreed.

Team online

Live Chat

Start a live chat session from within your account dashboard. Our team can walk you through specific clauses, explain how a rule applies to your account wallet, and log the conversation for your records.

Email Support

Send a written query to our support email address for anything that needs a detailed or documented response — useful when you want a clear written answer about how a term applies to your bKash or Nagad withdrawal.

Account Messaging

Use the in-account message centre to raise a terms dispute or request a formal review. Submissions through this channel create a timestamped record that both you and the support team can reference throughout the process.

How These Terms Govern Your bq99 Account

bq99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account and making a deposit — whether through bKash, Nagad, Rocket or bank transfer — you confirm that you have read and accepted these terms in full. We reserve the right to update these terms when needed; we will notify you of material

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changes through your registered contact details or via an on-screen prompt at next login. Continued use of the account after a change notification is treated as acceptance. These terms apply to all account activity: wallet top-ups, withdrawal requests, game participation, promotional conditions and account communications. Where
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a specific promotion carries its own conditions, those run alongside these general terms — not in place of them. If any clause conflicts with local law in your jurisdiction, the locally applicable rule takes precedence; availability of all services depends on your region and local regulations.
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We do not make legal representations about the status of online gaming in any specific city or district — that is your responsibility to verify before you start.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Terms Compliance at bq99

These terms are not static documents — they reflect how bq99 actually operates your account day to day. Below are the four areas where your rights and our obligations matter most, and what you can expect from each.

Account Verification

Before any withdrawal is processed — whether to bKash, Nagad or Rocket — we verify your account details against what was submitted at registration. This protects both you and the platform from unauthorised activity.

Data Retention

We retain account records, transaction logs and communication history for the period required by our operational policy. You can request a copy of the data we hold on your account by contacting support through the in-account message centre.

Terms Change Notice

When we update these terms, we send a notification to your registered contact and show an acknowledgement prompt at your next login. We keep a version history so you can see exactly what changed and when it took effect.

Dispute Resolution

If you believe a term has been applied incorrectly to your account — for example, a wallet transaction was declined or a promotional condition was applied in error — raise it through the account message centre for a formal written review.

Common Questions About bq99 Terms and Conditions

These are the questions we hear most often about how our terms apply to accounts, payments and disputes. If yours is not covered here, contact support directly.

Yes. All wallet deposits — bKash, Nagad, Rocket — fall under these terms. Each transaction is logged to your account and subject to the verification and withdrawal conditions set out in this document.

No. We are required to notify you of any material change before it takes effect. You will receive a notification at your registered contact and see an acknowledgement prompt at your next login before the updated terms apply.

Where any clause conflicts with applicable local law or regulation, the locally applicable rule takes precedence. Access to all bq99 services depends on your region and local regulations — you are responsible for confirming your eligibility.

Send a data request through the in-account message centre or via support email. We will confirm what data we hold, how it is used, and provide a copy within the timeframe set out in our data retention policy.

Raise a formal dispute through the account message centre. Include the transaction ID or the specific clause you believe was misapplied. Support will review and respond in writing so you have a documented outcome.

Yes. Individual promotions carry their own conditions, which run alongside these general terms — not in place of them. Where both apply, the promotion-specific condition is read with this document, not as an override.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoTerms Guide Bangladesh InfoFAQ InfoNagad Payout Help

What You Agree to When You Use bq99

Reach Us About Any Terms Question

Live Chat

Email Support

Account Messaging

Account Security and Terms Compliance at bq99

Account Verification

Data Retention

Terms Change Notice

Dispute Resolution

Common Questions About bq99 Terms and Conditions

01 Do these terms apply to deposits I make through bKash, Nagad and Rocket?

02 Can bq99 change these terms without telling me?

03 What happens if a term conflicts with local law in Bangladesh?

04 How do I request the personal data bq99 holds on my account?

05 What should I do if I think a term was applied incorrectly to my account?

06 Are there separate terms for promotions running alongside these general terms?

Terms & Conditions

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