Reference

How bq99 Handles Your Personal Information

Your account data, wallet details and session activity are handled with clear, consistent rules — so you always know what we collect, why we collect it, and how you can control it.

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bq99 How bq99 Handles Your Personal Information
bq99 What Information We Collect and Why

What Information We Collect and Why

When you open an account, we collect the details needed to verify your identity and process wallet transactions through bKash, Nagad, or Rocket. This includes your name, contact number, and payment references linked to your wallet. We also log session activity — device type, login timestamps and page interactions — to keep your account secure and detect unusual access patterns. We do

not sell your personal data to third parties. Information shared during a Nagad or Rocket transfer is used solely to complete that transaction and match it to your account record. Your data is stored on secured servers and access is limited to authorised personnel only.

PRIVACY HELP CHANNELS

Get Help With Your Privacy Questions

If you have questions about your data, want to update account details, or need to request a copy of the information we hold, our support team is ready to help. Reach us through the channels below and we will respond with clear, specific answers about your account record.

Live Chat Support Start a live chat session directly from your account dashboard to ask about data access, wallet privacy or account detail updates. Responses are handled by our Bangladesh support team.
Email Data Requests Send a formal data request or deletion enquiry to our support email. Include your registered mobile number and wallet type — bKash, Nagad or Rocket — so we can locate your record quickly.
Account Settings Path Many privacy controls sit inside your account settings. Open the profile menu, select Security and Privacy, then review what data is stored and what communication preferences are active.
HOW WE PROTECT YOU

Security Practices Behind Your Account

We run a set of consistent, verifiable security practices across every account on the platform. These are not marketing claims — they are operational steps that apply every time you log in, make a deposit, or request a withdrawal through your linked wallet.

SSL Encryption on Every Session

Every page you access on bq99 is served over SSL encryption. Your login credentials, bKash wallet references and session tokens are never transmitted in plain text.

OTP Verification for Logins

We require a one-time password sent to your registered mobile number when you log in from an unrecognised device, adding a second check beyond your account password.

Wallet Data Handled Separately

Your Nagad, bKash or Rocket transaction references are stored separately from your gameplay history. The two datasets are linked only when a withdrawal verification step requires it.

Limited Internal Access

Access to your account record inside our system is restricted by role. Support staff can see what is needed to resolve your query — not your full payment or session history.

Privacy Terms You Should Know

These are plain-language definitions of the privacy and data terms that appear in our account policies. Understanding them helps you make informed choices about your account and wallet data.

What is personal data in the context of an online account?

Personal data means any information that can identify you — your name, mobile number, email address or wallet ID linked to bKash, Nagad or Rocket on your account.

What does KYC mean?

KYC stands for Know Your Customer — a process where we verify your identity before processing withdrawals. It typically involves confirming your name and registered mobile wallet details.

What is a data retention period?

A data retention period is the length of time we keep your account information after it is collected. Retention periods vary by data type and are set in line with applicable requirements.

What does data portability mean?

Data portability is your right to request a copy of the personal information we hold about your account in a readable format, so you can review or transfer it as needed.

What is a privacy policy?

A privacy policy is a published document that explains what data a platform collects, how it is used, who can access it, and what rights you have over your own information.

What does session data mean?

Session data refers to technical logs created each time you access your account — including your device type, login time and pages visited. It is used for security monitoring, not profiling.

Common Questions About Your Privacy on bq99

These are real questions we receive from account holders in Bangladesh about how their information is managed. If your question is not covered here, reach us through live chat or email and we will give you a direct answer.

No. Your bKash, Nagad or Rocket wallet references are used only to process your deposits and withdrawals. We do not pass payment details to third-party marketing services or data brokers.

You can submit a data deletion request through our support email or live chat. We will review the request, confirm your identity via your registered mobile number, and respond with the outcome.

Open your account profile, go to the personal details section, and follow the update steps. Some changes — like your registered mobile number — require OTP verification before they are saved.

You can view your full history from your account dashboard. Internally, access is limited by role — support staff only see the data relevant to your active query, not your entire record.

We use cookies to maintain your login session, remember your preferences, and monitor for unusual access patterns. Cookies do not track your activity outside the bq99 platform.

Your data is handled the same way regardless of whether you access the platform from Dhaka, Chattogram or anywhere else. However, overall platform access depends on your local law and eligible regions.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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