Reference

How bq99 Handles Your Personal Information

Your account data, payment records and browsing activity on bq99 are handled with a clear purpose — to keep your account working and your transactions secure.

Data collected only for account and payment purposesbKash, Nagad, Rocket transaction records protectedYou can request access or deletion at any timeNo data sold to third-party advertisers

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to exercise any of your data rights — access, correction or deletion — or if you have a question about how we use your information, contact our support team directly. We aim to acknowledge your request promptly and work through it with you step by step. Response times may vary depending on request volume, but we will keep you informed throughout.

Live Chat Support Open the live chat window from any page on bq99 and raise your privacy request directly. Our support team can log it and escalate to the data team.

Email Request Send your data access or deletion request by email with your registered account details. Include your bKash or Nagad wallet number for faster account matching.

Account Settings Path For minor corrections — like updating a contact number — head to Account Settings on mobile, select Personal Details, and edit directly without contacting support.

What Information We Collect and Why

bq99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bq99, we collect the details you provide during registration — your name, email address, date of birth and contact number. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference, wallet number and

1
amount to reconcile your account balance and resolve any disputes. We do not store your full bKash PIN or Nagad PIN — those stay on your own device and wallet app. We also collect technical data automatically: your device type, browser, IP address and session timestamps.
2
This helps us detect unusual login attempts and protect your account from unauthorised access. Cookies on the bq99 site track which pages you visit so we can improve how the platform loads on your mobile. We keep your account data for as long as your account
3
is active and for a period after closure as required under applicable law in your eligible region. You have the right to request a copy of the data we hold on you, ask us to correct inaccurate entries, or request deletion subject to any legal retention
4
obligations. Whether these rights apply to you depends on your local law and eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

bq99 applies several layers of protection to the data it holds. Account passwords are stored in hashed form — we cannot read your password, only verify it. Payment data from bKash, Nagad and Rocket transactions is encrypted in transit and at rest. If you notice account activity you do not recognise, use the session log in your account dashboard to review recent logins by device and location, then contact support immediately to lock the account.

Cookie Management

You can control which cookies bq99 sets via your browser settings. Disabling analytics cookies will not stop the site from working, though some personalisation features may be affected.

Data Retention Schedule

Active account data is kept as long as your account remains open. After closure, we retain records only as long as required by applicable law in your eligible region.

Third-Party Sharing Limits

We share data with payment processors like bKash, Nagad and Rocket only to complete transactions. We do not share your account data with advertisers or data brokers.

Security Incident Response

If a data breach affects your account, we will notify you through your registered email and mobile number and tell you which data was involved and what steps to take.

Common Questions About Your Privacy on bq99

These are the questions we hear most often from account holders in Bangladesh about how their data is used, stored and protected on bq99. If your question is not here, the support team can help via live chat or email.

We collect your name, email, contact number and date of birth at registration. We also collect transaction references when you deposit or withdraw via bKash, Nagad or Rocket.

No. Your wallet PIN stays on your device and inside your bKash or Nagad app. We only receive a transaction reference and wallet number to confirm a payment was completed.

Contact support via live chat or email with your registered account details. We will verify your identity and send you a summary of the data we hold, subject to your eligible region's laws.

Yes. Submit a deletion request through email or live chat. We will remove your personal data once any legally required retention period has passed for your eligible region.

We use session cookies for login and analytics cookies to improve page performance. You can disable non-essential cookies in your browser settings without losing core account access.

We share only what is needed to process your bKash, Nagad or Rocket transactions. We do not sell your data or share it with advertisers. Third parties receive only transaction-completion data.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoBq99 Banking

How bq99 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Cookie Management

Data Retention Schedule

Third-Party Sharing Limits

Security Incident Response

Common Questions About Your Privacy on bq99

01 What personal data does bq99 collect when I open an account?

02 Can bq99 see my bKash PIN or Nagad PIN?

03 How do I request a copy of the data bq99 holds about me?

04 Can I ask bq99 to delete my account data?

05 Does bq99 use cookies and can I turn them off?

06 Does bq99 share my data with other companies?

Privacy Policy

Related pages

Related pages